Frequently Asked Questions
Orders & Shopping
How can I place an order?
You can place an order directly through our website. Simply select your preferred product, size and quantity, add it to your cart, and proceed to checkout.
Do I need to create an account to place an order?
No. You can check out as a guest. However, creating an account allows you to view your order history and track your purchases more easily.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before they are processed for dispatch. Please contact our customer service team as soon as possible if you need to make a change.
How will I know if my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation via email/WhatsApp containing your order details.
Shipping & Delivery
Do you ship across India?
Yes. We offer delivery across India through our trusted logistics partners.
How long will my order take to arrive?
Orders are generally delivered within 3-5 working days from the date of dispatch. Delivery timelines may vary depending on your location, product availability and courier service.
How much does shipping cost?
Shipping charges are calculated at checkout based on your delivery location and order details.
Do you offer express delivery?
Express delivery may be available for selected locations. Please contact us before placing your order if you require urgent delivery.
How can I track my order?
Once your order has been dispatched, you will receive tracking details via [email/WhatsApp/SMS]. You can use these details to track your shipment.
What happens if my order is delayed?
While we work with trusted delivery partners to ensure timely delivery, delays can occasionally occur due to unforeseen circumstances. Please contact us if your order has exceeded the estimated delivery timeline and our team will assist you.
What should I do if my package arrives damaged?
Please contact us immediately and share photographs/videos of the package and the product received. We will assess the issue and assist you with the appropriate resolution.
Sizing & Fit
How do I choose the right size?
Please refer to the size guide provided on each product page. If you are unsure about your size, our team will be happy to assist you with sizing before you place your order.
Are your garments true to size?
Our garments are designed according to our individual size specifications. We recommend referring to the size chart rather than relying solely on your usual size.
Do you offer made-to-measure garments?
Yes, selected garments may be available on a made-to-measure or bespoke basis. Please contact us to discuss your requirements.
What if I am between two sizes?
If you are between sizes, we recommend contacting our team before placing your order. We can help you select the appropriate size based on your measurements and preferred fit.
Products & Fabrics
What fabrics are your garments made from?
Our collections feature a range of carefully selected fabrics, including cotton, linen, silk. The exact fabric composition is provided on the relevant product page.
Will the colour look exactly like it does on the website?
We make every effort to accurately represent the colours of our products. However, colours may appear slightly different depending on your screen settings, lighting and photography conditions.
How should I care for my garments?
Care instructions vary depending on the fabric and construction of the garment. Please follow the care instructions provided with your purchase. If you are unsure, please contact us before cleaning or laundering the garment.
Are your products suitable for weddings and festive occasions?
Yes. Our ethnic collections are designed for a range of occasions, including weddings, celebrations, festivals and formal events.
Returns & Exchanges
What is your return and exchange policy?
Our return and exchange policy varies by product category. Please refer to our Returns & Exchanges policy for complete details.
Can I exchange an item?
Eligible garments may be exchanged within 7 days of purchase, subject to our exchange conditions.
What condition must an item be in for an exchange?
Items must be returned in their original, unused and unaltered condition, with all original tags and the original invoice/cash memo attached.
Can I exchange an item after it has been altered?
No. Garments that have been altered, tailored, worn or otherwise modified are not eligible for exchange.
What if I receive the wrong item or a defective product?
Please contact us immediately with your order details and photographs of the product received. Our team will review the issue and assist you with the appropriate resolution.
Tailoring & Customisation
Do you offer tailoring services?
Yes. We offer tailoring services for selected garments. Please contact our team for details regarding availability, pricing and timelines.
Can I customise my garment?
Customisation may be available for selected products. Depending on the garment, this may include changes to measurements, fit, fabric or other design details.Payments
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking. No COD at the moment. Pre-paid orders only.
Is my payment secure?
Yes. Payments made through our website are processed through secure payment gateways. We do not store your complete card details.
Do you offer Cash on Delivery?
No
What should I do if my payment was deducted but my order was not confirmed?
Please contact our customer service team with your payment reference/transaction details. We will verify the payment and assist you with your order.